"We've been tenants of ACE for just over a year and we've really enjoyed our tenancy. The ACE team have always been friendly, professional, and approachable. Any time there was a need to contact them, I always felt welcome at the office, and the matter was dealt with promptly. Above all they have been flexible and understanding; Qualities that are missing from a lot of businesses these days. This has been the most hassle-free tenancy I've had in 8 years of living in Edinburgh. Our only regret is that we couldn't have stayed longer."
Tenant G Morris Nov15
"ACE have been very supportive in my initial move. The contract clearly mentions all the terms and conditions (specially joint let) and follows by rules. Stuart has been very supportive in renovating the house and considered all our requests. He is very accommodating to tenant's situation. I would recommend this letting agency."
Tenant Abhi, Feb 2015
"I just want to thank ACE for what has been a wonderful year in a gorgeous property. We are very sad to be leaving the flat but thank you for everything! We loved every minute spent in the property and you have all been great to deal with! Hope the next tenant loves it as much as we did! Thanks again."
Tenant JS, Aug14
"Ace property management was quite good in managing our flat. I was living in a flat managed by them for a year but I have no complaint about them. The one that I like most is their quick response to my emails and reports about problems. They normally replied my email within a day and sent engineers within 1-3 days when something went wrong. When there is no issue, they leave me alone and didn't interrupt my life, which is quite good. Exit inspection was quite reasonable as well. They arranged the time for the inspection so causing no surprise at all. The deposit is held in another deposit bank and this deposit bank is also very easy to use. I just needed to loggin and pressed "reclaim deposit" button. I received my deposit full within 3 days after I reclaimed my deposit. For me, Ace property management was almost perfect as an agent."
Tenant JK, Aug14
"Many thanks again for your professionalism. We may well move back up in Edinburgh in 9 months to a year and a half, so I will keep your details for another possible house."
Tenant ML, June14
"We thank you and your company for the excellent service you have provided throughout the length of our lease."
Tenant MD and NR
"Thank you for all your help and service, and for making my time at the property very satisfactory."
"Thank you for a great 3 years, it has been a pleasure renting from ACE Property Management. We will pass on recommendations to any friends in need of renting a flat."
Tenants NB, GW and AH
"We appreciate what Stuart and Alan have done for us and have very nice memories of the quiet and peaceful times we had in our property."
"We have greatly enjoyed our time living here and found ACE Property Management to be reliable and easy to deal with, as we hope you have found dealing with us. Thank you very much."
Tenants AT and CS
"On behalf of all of us we would like to thank all the staff at ACE Property Management for their outstanding and exemplary service during our tenancy."
Tenants PF, RG and CG
"I received the deposit on the above property. Just wanted to thank you for the excellent service and making it so easy/transparent to work with you.
Dealing with Ace has been a pleasure and quite different from my otherwise bad experiences with agents in London - so thank you very much!!!"