For day to day repair issues please complete our maintenance form with details of the problem. Failing that you can call or e-mail the office directly.

General enquires can be made by contacting our Bruntsfield office. The office is open from 9am to 5pm Monday to Friday.

As all Letting Agents are required to do, we provide a 24 hour maintenance service should emergencies arise out with office hours. Please use common sense before calling, we will only respond to real emergencies that cannot wait until the following day. Tenants may incur costs should an out of hours call out be a tenants fault or liability.

Emergency example - Water or Gas leak. Loss of heating or electricity supply.

Out of hours please call the office 0131 229 4400 and follow the answer machine instructions.

If you smell gas Switch off gas mains supply and open the windows.
Please call the National Grid (previously called Transco) 24 hour emergency number on 0800 111 999. Please then contact ACE Property immediately.

Gas Leaks Info - http://www.gas-guide.org.uk/emergencies.html

WATER LEAK

Turn off water mains. Switch off electrics if the water leak is near lights or power outlets. If water is coming from an upstairs property, alert the occupants above immediately and ask them to shut off the source of the leak. If they are not in, leave them a note to contact you or ACE Property, and call your local Environmental Health Department (numbers below) and ask for the water ingress team. If you are on the top floor, contact ACE Property immediately.

Edinburgh Environmental Health: 0131 529 3030, or 0131 200 2000
Glasgow Environmental Health: 0845 270 1558
Perth and Kinross Environmental Health: 01738 475000

ELECTRICAL FAULT 

Check fuses have not blown, circuit breakers are in the ‘ON’ position and that there hasn’t been a general power cut in the area. Replace bulbs if necessary. If you still do not have electricity contact ACE Property.

Should your property lose its electricity supply
Power Loss and Emergencies - 0845 272 7999
Helpful info - Power factsheet

BOILER FAULT

If you think your boiler isn’t working properly, first check to see if the pilot light is on and, if you have a combi boiler, check that the pressure is between 1 and 2. The instruction manual will tell you how to re-light the pilot and re-set the pressure if you suspect this is the problem.

If you require further assistance please contact ACE Property, on the next working day. If there is a gas or water leak from the boiler, refer to the guidance above and call ACE Property immediately.

TENANT RESPONSIBILITIES

Please note that these are some of the things which tenants are expected to do themselves:

• Test the smoke alarms and carbon monoxide detector and replace the battery if necessary
• Bleed the radiators
• Unblock plugholes with suitable detergent
• Replace light bulbs
• Replace vacuum cleaner bags
• Clean out blocked vacuum cleaners
• Tighten loose handles, toilet seats, etc., if only a screwdriver is required
• Mice- please put down traps and make sure your property is clear of food and rubbish